Last Updated: October 28, 2026

At Itasca Books, we want you to be happy with every book you receive. We understand that sometimes a return is necessary, and we've made the process as straightforward as possible.

Please review the following guidelines before sending books back to us.

Return Eligibility

We accept returns within 90 days of the date your order was received, provided the following conditions are met:

• Books must be returned in their original, saleable condition.
• Books must be free of damage, markings, writing, stains, excessive wear, or other signs of use.
• Books must have been purchased directly from Itasca Books.
• Books purchased at a discount of 50% or more are final sale and cannot be returned.
• Returns must be received and inspected before credit is issued.

We reserve the right to decline returns that do not meet these requirements.

How to Return Books

You do not need prior authorization to return eligible books.

Simply package your books securely and ship them to the address below:

ITASCA BOOKS
ATTN: RETURNS
210 EDGE PLACE
MINNEAPOLIS, MN 55418

Please include your original order number, business or customer name, and contact information inside the package so we can identify your return and process your credit.

We strongly recommend using a trackable shipping service and retaining your tracking information until your return has been processed.

Return Shipping & Packaging

Customers are responsible for all return shipping costs unless the return is due to an error made by Itasca Books.

We do not charge restocking fees.

Please package books carefully to prevent damage during transit. We recommend using a sturdy shipping box with sufficient protective packing material to keep books from shifting.

Books damaged during return shipping may be ineligible for credit, even if they were in acceptable condition when shipped.

Itasca Books is not responsible for return shipments that are lost, stolen, or damaged in transit.

Refunds & Account Credits

Once your return is received and inspected, we will determine whether the books qualify for credit.

Approved returns will be credited to your Itasca Books customer account.

Please note:

• Credits are issued for the eligible returned merchandise.
• Original shipping and handling charges are nonrefundable.
• Return shipping costs are not reimbursed unless the return resulted from an Itasca Books error.
• Account credits may be applied toward future eligible purchases.
• Credits will not be issued for books that were not originally supplied by Itasca Books.
• We reserve the right to adjust or deny credit for returns that do not meet our eligibility requirements.

Account credits are not automatically refunded to the original payment method.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect items, please contact Itasca Books as soon as possible.

Include your order number, a description of the issue, and photographs of the affected books and packaging when applicable.

We will review the issue and determine the appropriate resolution, which may include a replacement, account credit, or refund.

If we confirm that an error occurred during fulfillment or that an item arrived damaged or defective, we will provide return instructions when necessary. Customers will not be responsible for return shipping costs associated with confirmed Itasca Books errors.

Please do not discard damaged items or packaging until the issue has been reviewed.

Nonreturnable Items

The following items are not eligible for return or credit:

• Books purchased at a discount of 50% or more.
• Books returned more than 90 days after the original delivery date.
• Books that are damaged, marked, used, or otherwise not in original, saleable condition.
• Books purchased from another retailer, distributor, wholesaler, or third party.
• Books that were not originally supplied by Itasca Books.
• Items identified as final sale or nonreturnable at the time of purchase.

These restrictions do not limit any rights or remedies required by applicable law.

Wholesale & Bookstore Returns

Wholesale customers and bookstore accounts are subject to the same 90-day return window and condition requirements unless otherwise agreed to in writing.

Approved wholesale returns will be credited to the original purchasing account and may be applied toward future orders or outstanding account balances, as applicable.

Books must be returned in saleable condition and must have been purchased directly from Itasca Books.

Books purchased at a discount of 50% or more are not eligible for return.

Wholesale customers are responsible for return shipping costs, and no restocking fees will be charged.

Any separately negotiated distribution, wholesale, or purchasing agreement will take precedence over this policy where its terms differ.

Additional Terms

To ensure fair and consistent processing, Itasca Books reserves the right to:

• Verify the original purchase and applicable discount before issuing credit.
• Inspect all returned merchandise for eligibility.
• Decline credit for merchandise that does not meet the conditions outlined in this policy.
• Request additional order information when necessary to identify or process a return.
• Refuse returns that appear fraudulent or inconsistent with the original purchase.

Returns sent to an incorrect address or without sufficient identifying information may experience processing delays.

This policy applies to purchases made directly through Itasca Books and does not govern purchases made through third-party retailers.

Nothing in this policy limits any nonwaivable consumer rights under applicable law.

Questions About a Return?

If you have questions about return eligibility, account credits, or an issue with your order, please contact the Itasca Books team before shipping your return.

We're happy to help.

Itasca Books
210 Edge Place
Minneapolis, MN 55418