In this age of disruption companies must change or face extinction. Disruption is transformational and it requires new ways of thinking and acting -- that is if you want your company to survive. This book makes a compelling argument that cultivating a service culture is the only solution for companies that want to remain competitive. But Thomas Schlick goes beyond theory to offer a practical feasible seven-step process of transformation that will position your organization to take advantage of the radical changes ahead and emerge as an industry leader. Down to earth entertaining and wise this book offers a roadmap to help you navigate through the volatile times ahead and stay on course toward success.
Thomas Schlick is a transformational leader who has successfully led organizations through high growth as well as difficult turnaround situations. He's held executive roles (COO EVP SVP) at some of the world's leading organizations including Johnson & Johnson (Sterilmed) and Emerson. He earned an MBA from the Carlson School of Management a Bachelor's Degree in Electrical Engineering from the University of Minnesota and is a certified Lean Six Sigma Black Belt. He is past President of AFSMI (Association for Service Management International) and currently serves on the advisory boards of The Service Council and the Society for Service Executives. He enjoys mentoring senior executives through Menttium Corpration and teaching at the Hamline University School of Business. Tom works with corporations and leadership teams experiencing disruptive change. He provides consulting coaching and training on both strategy and execution and speaks at corporate and industry events.
"Jumpstart Your Service Revolution provides a recipe for transforming your company to thrive in a world rife with disruption. If you are serious about survival then listen to what Tom has to say!" -Bill Steenburgh Senior Vice President Pitney Bowes Global Services
"Harvard Business School Professor Clayton Christensen may have written the seminal book on disruption but Tom's book explains what a company can actually do to battle such competitive disruption-and thrive!" -Gary Cohen Founder and Managing Partner CO2 Partners Author of Just Ask Leadership
"Service is the competitive advantage in the twenty-first century digital world. Drawing on decades of experience leading service organizations at some of the world's most successful brands Tom has created a step-by-step approach to transforming any organization into a service juggernaut. If you want to jump to the head of the class in your industry read Jumpstart Your Service Revolution!" -John Carroll CEO The Service Council
"Jumpstart Your Service Revolution provides business leaders a compelling argument for organizational change. The challenge Tom outlines grounded in historical examples is a dire prognosis for long-term market success-UNLESS leadership makes an unbending commitment to systemic change throughout the organization. This book offers no quick simple "magic wand" delusions-rather it proposes a practical seven-point process with proven results to guide leadership to success." -Mike Gustafson (Former) Worldwide President Sterilmed Inc. (a Johnson & Johnson Company)
"Jumpstart Your Service Revolution is one of those very rare works that will stir you challenging how you see your role and the way you do things. It's an astute look at how you can mold the future in your organization. Tom provides a powerful road map for anyone who wants to be a leader in our fast-changing world. And it's a fun read. If you're like me you'll read this book more than once!" - Dean McPhee CFO I Group Company Secretary Daniels International & Daniels Investments
"Tom's visionary management style is matched only by his ability to get your attention when he has a message that should be heard. In this new book Tom informs the reader that 'Ninety percent of the Fortune 500 companies that existed in 1955 have vanished... and 40% of the companies in the Fortune 500 today will be gone within ten years.' He certainly has my attention! He then outlines a seven-point process for transformational change that will enable an organization to change not only its service delivery but its inherent DNA. I highly recommend this book to senior management as they build their strategy for survival and growth in an age of disruption." - Walt Gasparovic Chairman & CEO Society for Service Executives