Product DescriptionYou’re in a matrix whether you realize it or not. The test: Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done and do these resources report into other people or teams? If you answered “yes” to either you’re in a matrix role.
Matrix roles are everywhere. The field customer contact person who writes contracts negotiates delivery and troubleshoots product issues is in a matrix role. So is the product manager simultaneously accountable for numbers in her country region and business unit despite the fact they are in conflict or the HR person who reports both to a globalized function and the head of the business they support.
Master the Matrix: 7 Essentials for getting things done in complex organizations is based on the experiences and ideas of over 100 matrix practitioners combined into matrix mastery essentials such as Start with Partnerships Flex Your Influence Muscle and Communicate without Assumption.
Susan Finerty has been working in matrix roles and with matrix organizations for more than 20 years. Since 2004 she has developed a consulting practice focused on organizational effectiveness—helping organizations design and implement change helping teams work effectively together and coaching individuals on communication influence and leadership. Susan has held adjunct faculty roles at Northwestern University and Loyola University-Chicago. She has a blog focused on leadership that can be found at www.LeadershipMutt.com and a blog focused on matrix management at www.MasterTheMatrixBlog.com. She has a BA from Central Michigan University and an MA from Indiana University. Ms. Finerty resides in suburban Chicago with her husband and three children.